5 strategic avenues for accelerated sales success in 2024


Paola Mejía

Senior Service Design Strategist

Today, companies find themselves at a pivotal crossroads where rapid shifts and transformative technologies demand more than just innovation. In this era, strategic, data-driven approaches are imperative, unlocking actionable insights from the vast wellspring of available information. These insights empower organizations to make informed decisions and chart paths to success with unprecedented precision while meeting evolving customer expectations. This customer-centric approach has emerged as a cornerstone of strategic differentiation, involving an in-depth understanding of customer preferences and behaviors. It also entails crafting solutions and experiences that deeply resonate with their current needs and desires, fostering long-term relationships, customer loyalty, and advocacy.

In the following article, we delve into five distinct yet interconnected opportunities that hold the potential to accelerate businesses’ sales growth. These opportunities not only address core facets of contemporary commerce but also form a cohesive and holistic strategy. By harnessing these opportunities, companies can navigate the intricacies of modern business, ultimately excelling and establishing themselves as market leaders even in the face of intensifying competition.

Becoming an intelligent company

Becoming an intelligent company

The era of data-driven decision-making is here, and companies embracing advanced analytics, artificial intelligence (AI), and machine learning (ML) are leading the way in growth. These forward-thinking companies automate processes and extract valuable insights from vast data streams, enabling them to make highly informed decisions quickly and accurately. This transformation not only improves operational efficiency but also optimizes resource allocation (for more insights, see our ebook on accelerating decision-making with easy-to-implement AI tools).

Becoming an intelligent company hinges on strategic implementation. Investment in AI-driven customer profiling, demand forecasting, and dynamic pricing can streamline sales efforts. Additionally, employing machine learning algorithms allows businesses to personalize customer experiences and suggest tailored products, resulting in more cross-selling and upselling opportunities.


Propelland’s collaboration with Oxxo and Coca-Cola to pilot CBOX, a smart cooler gathering real-time customer data for personalized Oxxo store promotions. Through the integration of second-party data for shopper insights and third-party data for logistics decisions, Oxxo is poised to enhance the overall customer experience and supply chain efficiency, demonstrating the transformative power of technology and data in business processes

Maximizing Lifetime Value

In a world where customer relationships reign supreme, the criticality of maximizing the lifetime value of each customer cannot be overstated. Businesses must transcend mere transactional interactions and focus on nurturing enduring connections. A human-centered, data-driven approach is pivotal for gaining insight into customer preferences, needs, and pain points. To accomplish this, companies must construct comprehensive customer profiles that encompass both transactional data and qualitative insights. By scrutinizing these profiles, businesses can pinpoint opportunities for personalized engagement, customized recommendations, and proactive issue resolution.


Converse builds a generational bond by offering a range of shoes for life’s significant moments. From pint-sized sneakers to iconic Chucks and stylish global options, people express themselves through Converse. This creates a cycle of brand love passed down to younger generations, highlighting the importance of customer focus and understanding life moments for sustained loyalty and sales growth

Crafting Omnichannel Experiences

Customers have elevated their expectations, seeking seamless and personalized experiences across various touchpoints. Achieving successful sales growth hinges on the delivery of an omnichannel journey that resonates with each customer’s unique preferences and behaviors. This needs a profound understanding of customer data and behavioral patterns spanning online and offline channels. The retail industry serves as a prime example of how this shift offers opportunities for transformation and growth in the evolving shopping era.

“Achieving successful sales growth hinges on delivering seamless and personalized omnichannel experiences that resonate with each customer's unique preferences and behaviors.”

Paola Mejía

Senior Service Design Strategist at propelland


Propelland partnered with Neinver to revamp their B2C2B approach, putting the end user first and seamlessly connecting all parts of their system. Neinver gathered real-time data into one place, gaining insights and tracking user interactions. They used this to boost engagement, visits, and purchases, resulting in better customer service and Net Promoter Scores (NPS). The outcome was a tailored plan to activate and re-engage users, using personalized, real-time communication to boost engagement, both online and in stores. By leveraging technology, Neinver delivered customized offers and content based on user location, showing how mastering omnichannel experiences can lead to higher engagement, better conversion rates, and sustained revenue growth.

Embracing a Holistic Supply and Value Chain Approach

Holistic Supply chain for sales growth

Companies aspiring to expedite their growth trajectory must embrace a comprehensive perspective that spans the entire value chain, from sparking initial customer interest to the ultimate delivery of products or services. This holistic approach needs the alignment of various elements, including occasions, branding, packaging, pricing, and distribution channels, to craft a seamless customer journey.


Zara has transformed the fashion industry by responding quickly to trends, thanks to its efficient supply chain. A significant portion of its clothing is made near its Spanish headquarters, using a flexible production system. Zara also connects its supply chain with its stores, allowing real-time data on customer preferences and sales. This strategic approach helps Zara meet customer demands accurately and on time, showcasing how a well-integrated supply chain can drive success in the fashion industry.

Confronting Profit Margin Challenges

The pursuit of growth often intersects with the challenge of maintaining sustainable profit margins, a dilemma that compels companies to confront environmental and societal concerns, thereby driving the imperative for innovative solutions. An effective strategy entails the exploration of alternative approaches, such as the implementation of reusable solutions and the formation of industry partnerships to collectively address sustainability issues.

In the contemporary business landscape, the concept of “sustainability profitability” has taken center stage, vividly demonstrated by the remarkable success of the so-called “green giants.” These industry trailblazers, which include Tesla, Chipotle, Ikea, Unilever, Nike, Toyota, Natura, Whole Foods, and GE’s Ecomagination, have collectively shattered conventional beliefs by amassing annual revenues exceeding one billion dollars from products and services deeply rooted in sustainability and social responsibility. What was once perceived as an elusive business case for sustainability has now crystallized into a billion-dollar reality. These companies haven’t solely disrupted entire industries with their innovative, sustainability-focused offerings; they have fundamentally redefined the nexus between profitability and conscientious business practices. They’ve convincingly demonstrated that sustainability isn’t merely an expense; it’s a potent catalyst for revenue generation and growth.

“In the pursuit of growth, companies must confront the challenge of maintaining sustainable profit margins. Sustainability profitability, as demonstrated by 'green giants,' is a potent catalyst for revenue generation and growth.”

Paola Mejía

Senior Service Design Strategist at propelland

Likewise, companies can pivot toward sustainable practices by embracing eco-friendly manufacturing processes, optimizing supply chain efficiency, and offering products or services that resonate with ethical consumer values and cater to broad audiences rather than niche markets. Collaborative partnerships within the industry can harness resources and expertise to drive sustainability initiatives, simultaneously addressing pressing global concerns and appealing to conscientious consumers. This approach not only burnishes brand reputation but also opens the door to potential sales growth.

Achieving accelerated sales growth in today’s competitive landscape demands a multifaceted approach—data-driven strategies, customer-centricity, and sustainability practices. To embrace these five opportunities outlined above requires innovation, adaptability, and a commitment to excellence, with rewards including sales growth and customer loyalty.

Are you ready to unlock your business’s potential for growth in 2024 and beyond?

Connect with our team today to discover how we can help your company accelerate sales and navigate the evolving landscape.