Our Services

Identify Opportunities

We help you identify areas of opportunity to transform, disrupt and impact your business.

We do this by finding insights from people’s needs and behaviors, assessing your current touch points both physical and digital and analyze market trends and forces reshaping your business.

Deliverables

  • Ethnographic Research
  • Competitive Analysis
  • Trend Analysis & Forecasting
  • Experience Assessment
  • Visualize Areas Of Opportunity
Identify Opportunities

Growth Strategy

We help you shape your future turning identified areas of opportunity into transformative products, services, and business models.

From definition of areas of opportunity, product-service experience, definition and visualization of use cases, to business model and go to market strategy.

Deliverables

  • Areas Of Opportunity Definition
  • Product-Service Strategy
  • Use Cases Definition
  • Use Cases Visualization
  • Business Model Strategy
  • Go To Market Strategy
Growth Strategy

Design Experiences

We help design transformative physical and digital experiences that matter to people.

We do this by combining several disciplines such as user experience, service design, product design and graphic design. We prototype quickly and early, going through several iterations to ensure simplicity in every detail of the experience.

Deliverables

  • Experience Assessment
  • User Flows & Navigation Structure
  • User Journey Maps
  • Wireframe Mock-ups
  • User Interface Visual Design
  • Digital Prototype
  • Physical Prototype
  • User Validation
  • Developer Guidelines & Assets
Design Experiences

Development Support

We help manage the development of the digital and physical touch points.

We partner with top software development and hardware engineering companies warranting that the quality of the user’s experience within your budget and timelines.

Deliverables

  • Project Management (Software Development)
  • Project Management (Hardware Development)
  • Technical Specifications
  • Quality Control
Development Support

Holistic User Experience

We believe that the user’s experience of using a product or service is not just limited to the duration of its use. The first experience happens much before the actual use - when the user finds out about the product or service experience through direct channels like advertisements or indirect channels like word of mouth through social media. The experience during the actual interaction with the product or service is designed to be delightful through simplicity and attention to detail. The experience continues after the use through touchpoints such as customer service, loyalty programs and sharing on social media.

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Strategic Foresight

We approach every project through a 3 step process of identifying opportunities by forecasting a future vision of what an industry or service could become, strategizing the steps of how to get to that vision from today in a sustainable way and prototyping those first few milestones by designing engaging, useful and memorable experiences that people would enjoy using.

Diagram

Iterative Process

We follow a user-centered design thinking methodology based on iteration to design more meaningful experiences for people. The different phases of divergence and convergence show we start from the abstract brief and through the process move towards defining, co-creating and testing a concrete product or service experience directly with users.

Diagram

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